LumaLuma’s employees had to choose between a slow portal, direct messages, and scattered knowledge pages. The service team spent most of its week repeating answers and reconstructing missing context.
Sable introduced a conversational front door inside Slack. The agent understands the employee’s role, location, devices, and applications, then answers questions or completes the connected request.
When human judgement is required, the operator receives the conversation, policy, prior attempts, and recommended next action in one place.
